Franz Support

Franz I'm on Franz 4.0.4 and I can't automatically update to Franz 5

In Franz 5 we have added tons of new features and have completely revamped the whole infrastructure and how services are provided and synchronized. In other words: Franz 5 was rewritten from the scratch. This also means that for technical reasons, we are not able to do an automatic update from Franz 4 to 5.

To update to Franz 5, please download the latest version from here.

Franz Is there a way to reload the Franz app or a service without the need to restart the app?

Yes, you can reload Franz globally in the window menu > View > Reload Franz or Reload Service.

The following shortcuts are available as well:

  • Ctrl+R / Cmd+R for reloading your current service
  • Ctrl+Shift+R / Cmd+Shift+R for reloading Franz

Service WhatsApp works with Google Chrome 49+

This fix requires Franz 5. If you are still on Franz 4 then please update here.

Please follow the steps to fix the " WhatsApp works with Google Chrome 49+ " issue.

  1. Please remove the "whatsapp" folder in:
    • macOS: ~/Library/Application Support/Franz/recipes/
    • Windows: %appdata%/Franz/recipes/
    • Linux: ~/.config/Franz/recipes/
  2. Delete WhatsApp from your Franz services
  3. Restart Franz
  4. Add WhatsApp via "Add new service"

We are sorry for the inconvenience.

ServiceA service that I want to use is currently not supported by Franz

Missing something?

It's super easy to add new services to Franz! If you fancy adding a new service to Franz yourself, please click here.

ServiceI get an issue like "Please update your third-party app"

This happens occasionally when a service had a major update. Please update Franz to the latest version via our download page.

Windows Error after update

Some users have reported that they were not able to launch the app with this or a similar error:

Windows Update Error

If you are affected by this, please restart your computer, download and install the App from

šŸ‘‰ meetfranz.com or
šŸ‘‰ github.com/meetfranz/franz/releases .

Premium License I have purchased Franz Premium but my subscription is not recognised

You have purchased a Franz Premium license but the app doesn't recognise it and makes you wait?

Please just restart the Franz app and get started with Premium right away!

Premium License How is macOS Catalina Beta supported?

We are working on full support for Catalina towards its release. The macOS Catalina Beta is momentarily not fully supported.

Premium License How to cancel my subscription

To cancel your premium supporter license, you have options.

  • Go to your account settings and click "manage subscriptions", from there click "cancel subscription"
  • Send us an email with the request