Franz Support

Services

I have problems with audio in Skype. What can I do?

Occasionally, the audio and video settings in Skype need to be reconfigured when you first log in to your account. Please go through the settings and try to change your audio and video device for input and output, and then set it back to default. This usually resolves these issues.

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How can I make my services darker in appearance?

You can add a custom Dark Mode theme by simply putting the 'darkmode.css' into your recipe folder. Then you can additionally enable the Dark Mode in your service settings. Visit the Franz Developer Hub for more information on service recipes.

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How can I access my file share folders (e.g. Google Drive) in Franz?

You can add any file share link to Franz via our ‘Custom Website’ feature (only available in the Franz Professional plan).

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I get an issue like "Please update your third-party app"

This happens occasionally when a service had a major update. Please update Franz to the latest version via our download page.

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A service that I want to use is currently not supported by Franz

Missing something?

See https://meetfranz.com/developer for many more service recipes for Franz offered by 3rd party providers, and follow the installation instructions there.

It's super easy to add new services to Franz! If you fancy adding a new service to Franz yourself, please click here.

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How to add Instagram messages?

You can access Instagram messages in Franz via the "Facebook Pages" service.

For initial setup go to your browser and connect instagram with your FB Pages account. Then, simply add Facebook Pages as a service to Franz, reload, and you’re all set.

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Can I use one WhatsApp account for multiple Franz users at the same time?

WhatsApp does only allow one phone number to be used by one user at a time.

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WhatsApp works with Google Chrome 49+

This fix requires Franz 5. If you are still on Franz 4 then please update here.

Please follow the steps to fix the " WhatsApp works with Google Chrome 49+ " issue.

  • Please remove the "whatsapp" folder in:

    • macOS: ~/Library/Application Support/Franz/recipes/

    • Windows: %appdata%/Franz/recipes/

    • Linux: ~/.config/Franz/recipes/

  • Delete WhatsApp from your Franz services

  • Restart Franz

  • Add WhatsApp via "Add new service"

We are sorry for the inconvenience.

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I cannot log into my GMail account. What has happened?

Unfortunately, there has been a login issue with GMail for email addresses that end in @gmail.com.

We are already looking into it and hope to find a solution soon.

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I get repeatedly logged out of some services.

Old service caches in the background may cause this issue once in a while. Here's the solution:

  1. Quit Franz

  2. Go to %appdata%\Franz/ windows) or ~/Library/Application Support/Franz (mac) and delete the ‘partitions’ folder there.

  3. Restart Franz

In case the problem persists, please delete all the files from the Franz folder, and restart the app again.

(If this only occurs with business accounts (e.g. GSuite), please check back with your administrator for global account settings that force a service logout.)

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Billing

I have purchased Franz Premium but my subscription is not recognised

You have purchased a Franz Premium license but the app doesn't recognise it and makes you wait?

Please just restart the Franz app and get started with Premium right away!

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I have a Franz Premium Supporter License and would like to know how the new Personal & Professional plan affect my subscription.

As a Franz Premium Supporter everything will stay the same for you. Your subscription will not be changed in any way. As a bonus, you will now be able to use all Premium features from the Pro plan. Many thanks for your loyalty <3

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How to cancel my subscription

To cancel your premium supporter license, you have options.

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Franz

How is macOS Catalina supported?

Catalina is supported in our latest version (Franz 5.4.1), however the update is not in the official update channel yet. Please download it from our website: https://meetfranz.com/#download

Before you install the latest version, please clear the cache first.

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I've recently had some troubles with the app and get logged out of some services. What can I do?

Here’s some tips & tricks to keep Franz happy:

  • Reload the app from time to time

  • Click the Clear cache button in your settings once in a while

    • If this doesn’t help, go to the following path in your explorer (make sure to close Franz first):

      * Mac: ~/Library/Application Support/Franz/

      * Windows: %appdata%\Franz/

      * Linux: ~/.config/Franz/

    • ...and delete the 'Cache' folder there

    • Then, restart Franz

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I cannot start the Franz app anymore. There is no error message, and the Franz process is shown in the task manager, but it does not show on the screen.

We have recently heard of such incidents from Windows 10 users and are very sorry for this inconvenience. Please follow the steps below to resolve this issue:

  • Make sure that Franz does not run in the task manager - if so, close the process

  • Download and install the latest Franz version from our website https://meetfranz.com/#download

  • Go to %appdata%/Franz/config in your Windows explorer and delete the config.jsonfile

  • Restart Franz.

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I have activated a Franz Personal/Professional trial. Do I automatically get charged when it ends?

Your subscription will end automatically after the 14-day trial period. Your account will then be downgraded to our Free Plan. You can decide if you want to purchase a Franz Personal or Professional Plan any time during or after the trial, by adding your billing info. Manage your subscription here: https://www.meetfranz.com/user/licenses

Have fun testing our new features!

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Is there a way to reload the Franz app or a service without the need to restart the app?

Yes, you can reload Franz globally in the window menu > View > Reload Franz or Reload Service.

The following shortcuts are available as well:

  • Ctrl+R / Cmd+R for reloading your current service

  • Ctrl+Shift+R / Cmd+Shift+R for reloading Franz

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I'm on Franz 4.0.4 and I can't automatically update to Franz 5

In Franz 5 we have added tons of new features and have completely revamped the whole infrastructure and how services are provided and synchronized. In other words: Franz 5 was rewritten from scratch. This also means that for technical reasons, we are not able to do an automatic update from Franz 4 to 5.

To update to Franz 5, please download the latest version from here.

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Windows - Error after update

Some users have reported that they were not able to launch the app with this or a similar error:

If you are affected by this, please restart your computer, download and install the App from

👉meetfranz.com or
👉github.com/meetfranz/franz/releases.

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